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At our e-commerce store dedicated to sustainable handmade products, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes a product may not meet your expectations. This returns policy outlines the conditions under which you can return items, the timeframes for returns, and the procedures to follow.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please note that certain items, such as personalized products or items marked as final sale, are not eligible for return. If you believe your item qualifies for a return, please ensure that it meets these criteria before initiating the return process.
You have 30 days from the date of delivery to initiate a return. To start the return process, please contact our customer service team with your order number and details about the item you wish to return. Once your return request is approved, you will receive instructions on how to proceed. We recommend that you initiate your return as soon as possible to ensure that you meet the 30-day timeframe.
To return an item, please follow these steps:
1. Contact our customer service team to request a return authorization.2. Pack the item securely in its original packaging, including all tags and accessories.3. Ship the item back to us using a trackable shipping service.4. Once we receive the returned item, we will process your refund or exchange within 7-10 business days.
Customers are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. Please ensure that the item is packaged securely to prevent damage during transit.
Your Satisfaction Matters
When returning items, it is essential to follow our shipping and packaging guidelines to ensure a smooth return process. As mentioned, customers are responsible for the return shipping costs unless the item is defective or was sent in error. We recommend using a reliable shipping service that provides tracking information to ensure that your return reaches us safely.
To protect the integrity of the product during transit, please package the item securely. Use the original packaging if possible, and include all accessories, tags, and documentation that came with the product. If the original packaging is not available, please use a sturdy box to prevent damage.
In the event that you receive a defective or incorrect item, please contact our customer service team immediately. We will provide you with a prepaid return shipping label, and you will not be responsible for the return shipping costs. Once we receive the returned item, we will either issue a refund or send you a replacement, depending on your preference.
After we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We appreciate your understanding and cooperation in following our returns policy. Our goal is to provide you with a seamless shopping experience while promoting sustainability and eco-consciousness.