At our e-commerce store dedicated to sustainable handmade products, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where a refund is necessary. This section outlines the conditions under which refunds are issued, ensuring clarity and transparency for our valued customers.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

1. Product Condition: The item must be unused, in the same condition that you received it, and in its original packaging.2. Timeframe: Refund requests must be made within 30 days of receiving the product.3. Proof of Purchase: A receipt or proof of purchase is required to process your refund.4. Non-Refundable Items: Certain items, such as personalized products or gift cards, are non-refundable.

Refund Timeframes and Procedures

Once your refund request is approved, we will initiate the refund process. The time it takes for the refund to be processed may vary based on the payment method used. Typically, refunds will be processed within 7-10 business days.To initiate a refund, please contact our customer service team at [customer service email] with your order number and the reason for the return. We will provide you with instructions on how to return the item.

Payment Methods for Refunds

Refunds will be issued to the original payment method used at the time of purchase. If you paid via credit card, the refund will be credited back to your card. For other payment methods, please allow additional processing time as per the payment provider's policies.

We appreciate your understanding and support for our sustainable practices. If you have any questions regarding our refund policy, please do not hesitate to reach out to our customer service team.